Design and Prototype of SIMAKLIK: Web-based Information System to Support Document Management and Self-Assessment of Primary Care Clinics Accreditation
Article Sidebar
-
self-assessment, accreditation, document management, web-based system, clinic
Abstract
The preparation of primary care clinic accreditation in Indonesia still uses a manual system, causing unpreparedness and slowing down the performance of officers in preparing for accreditation. Other inhibiting factors are workload and adjustments to the latest accreditation standards. Accreditation is an important point in maintaining the quality of health care facilities. The fact that clinic accreditation in Indonesia is still quite low, only 1.7% of private clinics have been accredited out of 10,380. Driven by technological developments, it is necessary to develop a system that helps facilitate the documentation management and self-assessment. The research aims to design a system from problem analysis, system architecture to functionality. This research method using design thinking involves potential users at the Permata Keluarga Clinic and the design refers to the Clinic accreditation standards by the Ministry of Indonesian through H.K.01.07/MENKES/1983/2022. SIMAKLIK can be used by leaders and quality team members, accreditation assistance officers and surveyors. Features of this system prototype include: systematic documentation in accordance with the accreditation standard, self-assessment report features, dashboard, notes and recommendations features. This prototype has been successfully tested to users with SUS Score results of 81.78. The SUS Score results are categorized as grade B or very good, which indicates that the system's acceptability and usability are good. SIMAKLIK has contributed to the development of a document management system as an innovative product in health care facilities, especially clinics. In the future, that prototype can be followed up through development by the engineer team.
Full text article
References
B. P. Kolla and M. P. Mansukhani, “Accreditation for sleep centers,” in Encyclopedia of Sleep and Circadian Rhythms, vol. 2, Elsevier, 2023, pp. 638–642.
S. Sax and M. Marx, “Local perceptions on factors influencing the introduction of international healthcare accreditation in Pakistan,” Health Policy Plan., vol. 29, no. 8, pp. 1021–1030, 2014, doi: 10.1093/heapol/czt084.
BPJS Kesehatan, “Akreditasi Rumah Sakit Jadi Syarat Wajib Kerjasama dengan BPJS Kesehatan,” BPJS Kesehatan, 2019. https://bpjs-kesehatan.go.id/bpjs/post/read/2019/1019/Akreditasi-Rumah-Sakit-Jadi-Syarat-Wajib-Kerjasama-dengan-BPJS-Kesehatan.
yandip prov jateng, “Manfaat Program JKN KIS Semakin Luas,” 2023. https://jatengprov.go.id/ (accessed Aug. 12, 2023).
M. Novitasari, R. T. Budiyanti, and A. Sriatmi, “Kesiapan Akreditasi Klinik Pratama Dalam Meningkatkan Mutu Pelayanan Kesehatan,” Link, vol. 18, no. 1, pp. 1–9, 2022, doi: 10.31983/link.v18i1.7685.
K. RI, “KMK No H.K.01.07/MENKES/1983/2022 tentang Standar Akreditasi Klinik,” pp. 1–37, 2022.
BPJS Kesehatan, “Pengamat Sebut Program JKN-KIS Sudah Efektif dan Efisien,” 2022. https://bpjs-kesehatan.go.id. (accessed Mar. 13, 2023).
S. Risky, L. hadju, S. Mulyani, Azlimin, and M. Rachmat, “A case study of document readiness in the Administration and Management Working Group on accreditation results at Lalolae Health Center,” Gac. Sanit., vol. 35, pp. S495–S497, 2021, doi: 10.1016/j.gaceta.2021.07.027.
A. Dewi, “Persepsi Pemimpin Dan Pemilik Klinik Terhadap Akreditasi Klinik,” Pros. Semin. Nas. Progr. Pengabdi. Masy., pp. 1825–1833, 2021, doi: 10.18196/ppm.39.129.
P. A. Anggraeny and E. Ernawaty, “The readiness of airlangga health care centers (AHCC) B faced accreditation for first level clinics,” J. Adm. Kesehat. Indones., vol. 4, no. 2, pp. 146–154, 2016, [Online]. Available: https://e-journal.unair.ac.id/index.php/JAKI/article/view/3182/2325.
M. Pomey, A. Contandriopoulos, P. François, and D. Bertrand, “Accreditation: a tool for organizational change in hospitals?,” Int. J. Health Care Qual. Assur., vol. 17, no. 3, pp. 113–124, Jan. 2004, doi: 10.1108/09526860410532757.
I. Dzikria, L. F. Narulita, and A. Hermanto, “Penerapan Standard ISO 15489 Sistem Manajemen Dokumen Untuk Mendukung Transformasi Digital Pelayanan Kesehatan Klinik Pratama Menganti,” J-ABDI J. Pengabdi. Kpd. Masy., vol. 1, no. 9, pp. 2019–2028, 2022, [Online]. Available: https://bajangjournal.com/index.php/J-ABDI/article/view/785%0Ahttps://bajangjournal.com/index.php/J-ABDI/article/download/785/847.
K. Ernawati, B. S. Nugroho, C. Suryana, A. Riyanto, and E. Fatmawati, “Advantages of Digital Applications in Public Health Services on Automation Era,” Int. J. Health Sci. (Qassim)., vol. 6, no. 1, pp. 174–186, 2022, doi: 10.53730/ijhs.v6n1.3684.
E. Abad-Segura, M.-D. González-Zamar, and J. Gómez-Galán, “Examining the Managerial and Cost Control for an Optimal Healthcare Education,” Comput. Methods Programs Biomed. Updat., vol. 3, no. December 2022, p. 100088, 2022, doi: 10.1016/j.cmpbup.2022.100088.
H. Suroyo and Z. Amin, “Peranan Pengelolaan Arsip Sebagai Pendukung Akreditasi Ban-Pt Di Program Studi S-1 Pendidikan Biologi Fakultas Matematika Dan Ipa Univeristas Negeri Semarang,” Teknol. Inform. dan Komput., vol. 8, p. 1, 2017.
I. P. S. Handika and I. G. T. Suryawan, “Rancang Bangun Document Management System Untuk Mengelola Dokumen Standart Operational Procedure,” J. Teknol. Inf. dan Ilmu Komput., vol. 4, no. 3, p. 173, 2017, doi: 10.25126/jtiik.201743334.
T. Brown, Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation. New York, USA: Bussiness, Harper, 2009.
M. Schäfer and M. Kröger, “Joint problem framing in sustainable land use research. Experience with Constellation Analysis as a method for inter- and transdisciplinary knowledge integration,” Land use policy, vol. 57, pp. 526–539, 2016, doi: 10.1016/j.landusepol.2016.06.013.
A. . Husein, Metode Design thinking untuk Inovasi. Malang, 2018.
T. d.school, “Design Thinking,” 2013. https://dschool.stanford.edu. (accessed Mar. 17, 2023).
S. P. Jeff, “5 Ways to Interpret a SUS Score,” 2012. .
S. Herbet, The principles of psychology, Williams a. London,UK, 1881.
D. Mcdonagh, “Empathic Design: User Experience in Product Design: I. Koskinen, K. Battarbee And T. MattelmäKi (Eds),” Des. J., vol. 7, no. 3, pp. 53–54, 2004, doi: 10.2752/146069204789338406.
D. Kelley and T. Brown, “An introduction to Design Thinking,” Iinstitute Des. Stanford, p. 6, 2018, [Online]. Available: https://dschool-old.stanford.edu/sandbox/groups/designresources/wiki/36873/attachments/74b3d/ModeGuideBOOTCAMP2010L.pdf.
K. Holtzblatt and H. Beyer, “The Affinity Diagram,” Context. Des., pp. 127–146, 2017, doi: 10.1016/b978-0-12-800894-2.00006-5.
S. Gibbons, “Pain Points,” 2021. https://www.nngroup.com (accessed Mar. 17, 2023).
M. I. Assegaf, A. Mardiana, and D. Sunandi, “Sistem Repositori Dokumentasi Akreditasi Program Studi Berdasarkan IAPS 4.0,” Pros. Semin. Nas. Apl. Sains Teknol., pp. 153–161, 2021.
L. Aryanti and Zainal Hidayat, “Implementasi Program Sismantik Pada Sekolah Dasar Swasta Dalam Upaya Pengendalian Penyakit Demam Berdarah Dengue Di Dinas Pendidikan Kota Semarang,” J. Public Manag. Rev., vol. 6, no. 2, pp. 1–12, 2017.
R. Maria, “Using ‘How Might We’ Questions to Ideate on the Right Problems,” 2021. https://www.interaction-design.org (accessed Jul. 05, 2023).
D. Norman, “How Might We,” 2022. https://www.nngroup.com (accessed Mar. 17, 2023).
Susilawati, “GAMBARAN IMPLIMENTASI AKREDITASI PUSKESMAS DI KABUPATEN/KOTA PROVINSI SUMATERA UTARA TAHUN 2016,” J. Ilm. Penelit. Kesehat., vol. 87, no. 1,2, pp. 149–200, 2017.
Darnianti and Y. Sinambela, “DESAIN KURSI KULIAH DENGAN METODE BRAINSTORMING DI FAKULTAS TEKNIK UNIVERSITAS QUALITY MEDAN,” J. Ilm. Fak. Tek. Univ. Qual., vol. 02, no. 02, pp. 108–120, 2018.
D. of H. S. P. W. H. WHO, “Quality and accreditation in health care,” World Health, 2003.
P. Sulistyorini, “Pemodelan Visual dengan Menggunakan UML dan Rational Rose,” J. Teknol. Inf. Din., vol. 14, no. 1, pp. 23–29, 2013.
A. Suryani, I. Chotimah, and R. Hidana, “Analisis Proses Akreditasi Puskesmas Sindang Barang Kota Bogor Tahun 2018,” Promotor, vol. 2, no. 2, p. 87, 2019, doi: 10.32832/pro.v2i2.1794.
I. M. S. Ramayu, “Sosialisasi dan Pelatihan Penggunaan Aplikasi SIDOKAR Bagi Kelompok Kerja Dalam Mempersiapkan Akreditasi Rumah Sakit Umum Puri Raharja Denpasar,” Lamahu J. Pengabdi. Masy. Terintegrasi, vol. 2, no. 1, pp. 71–76, 2023, doi: 10.34312/ljpmt.v2i1.17746.
F. Wang, “UML diagram classification model based on convolution neural network,” Optik (Stuttg)., p. 170463, 2022, doi: 10.1016/j.ijleo.2022.170463.
Y. P. . Simaremare, “Perancangan dan Pembuatan Aplikasi Manajemen Publikasi Ilmiah Berbasih Online,” J. Tek. Pomits, vol. 1, no. 3, p. 12, 2020, [Online]. Available: https://ejurnal.its.ac.id/index.php/teknik/article/viewFile/5163/1552.
Dinas Kesehatan DIY, “Profil Kesehatan D.I Yogyakarta tahun 2020,” Profil Kesehat. Drh. Istimewa Yogyakarta tahun 2020, p. 76, 2020, [Online]. Available: http://www.dinkes.jogjaprov.go.id/download/download/27.
A. Paccioni, C. Sicotte, and F. Champagne, “Accreditation: A cultural control strategy,” Int. J. Health Care Qual. Assur., vol. 21, no. 2, pp. 146–158, 2008, doi: 10.1108/09526860810859012.
G. Karnawan, “Implementasi User Experience Menggunakan Metode Design Thinking Pada Prototype Aplikasi Cleanstic,” J. Teknoinfo, vol. 15, no. 1, p. 61, 2021, doi: 10.33365/jti.v15i1.540.
B. Klug, “An Overview of the System Usability Scale in Library Website and System Usability Testing,” J. Libr. User Exp., vol. 1, no. 6, 2017.
Authors
Copyright (c) 2023 Anun Fatikah, Dian Budi Santoso
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlikel 4.0 International (CC BY-SA 4.0) that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).